The Range Steakhouse was nice, but not worth the high price (except for the excellent service). Decent food, but the only restaurant open for most of the day is the Cafe, and it's not spectacular. They have done away with the magnificent buffet they used to have, and the rest of the restaurant options are really nothing special. The whole hotel looks like it needs a serious makeover and rehab. Other guests reported the same thing on their floor. The ice machine on our floor didn't work, even after reporting it several times to the front desk. The air conditioning was cranked down to 60, but it was nearer to 75 and really humid in the room. The room itself looked very dated, with a giant wardrobe taking up valuable real estate. The self check in kiosks were not working, so so much for contact free check in. The parking garage elevators were slow or not working, so if we hadn't insisted on them taking our luggage out near the valet, we would have had to wrestle some large and awkward bags down stairs and all that distance. The self parking garage is confusing to get to and isn't connected directly to the casino, meaning you have to walk a long way to get to the hotel. I don't like being deceived in this way.I could clearly see that the valet wasn't full. The trouble was, the valet was marked 'full' (when in reality it wasn't full at all, they just didn't have staff for it).

The valet (which used to be free) is now $10 a night.which isn't awful, compared to Vegas. This time, we were really disappointed by the lack of amenities and lower quality of service.

We always loved coming to Harrah's in Laughlin, but we hadn't been in several years. Overall I'll keep coming back and staying here for work cause staff are always friendly and I feel safe during my visits

I do have some favorite servers and always try to sit in their section cause they always take care of me without issues. Only had one issue with one server that was standing and talking to another worker while her tray had drinks ready to be served. The Cocktail Servers are very nice and do bring drinks around in a timely manner. They do have plenty of food options here which I like and I usually go with the Beach cafe as the prices are still reasonable during this weird year and food have always been a hit for me. I always ask to stay in the south tower when possible cause the rooms are more modern and closer to the action down stairs. Rooms in the North and Central tower are a little dated but comfortable to stay in. Never had any real issues here except during one stay when a computer glitch put me in a different room but front desk fix it immediately.

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